Returns
All Products can be returned, except those excluded by law in article L221-28 of the Consumer Code, for example Products that have been personalized at your request.
In accordance with Article L121-20 of the French Consumer Code, the Customer may, within thirty (30) calendar days of receiving their order, exercise their right of return without having to provide any justification. If the thirty (30) day period expires on a Saturday, Sunday, or public holiday, the Customer may exercise their right of return on the next business day.
Upon expiry of this period, MISTRICOTINE reserves the right to refuse reimbursement for the package.
We only process returns for refunds. To receive a new item, you must place a new order.
The Customer's right of withdrawal may cover a partial return of the order, except for the purchase of gift sets which will be returned in their entirety.
If the order consists of several products delivered separately, the withdrawal period for all products concerned by this order runs from the date of receipt of the last product.
These conditions apply only to items in perfect condition for resale, unworn, unwashed, with their tags attached, and returned in their original packaging. All products have an identification tag. Please do not remove the tag from purchased products when returning them. Any damaged, incomplete, or unopened product, or any product whose original packaging is damaged, stained, worn, or used, will not be refunded.
To exercise this right, the Customer must visit www.mistricotine.com, go to the "My Account" section, select "Return Form," download the return form, print it, fill it out, and include it in the package. To help MISTRICOTINE better serve its Customers, please indicate the reason for the return on the return form.
The product(s) ordered, along with the return slip and a copy of the electronic invoice (available in your order tracking on our website), must be returned properly packaged by parcel to the following address:
MISTRICOTINE
76 RUE EDOUARD VAILLANT - 92300 LEVALLOIS-PERRET
The cost of returning items by post is borne by the Customer unless the returned product is a product not ordered, due to a preparation error, in which case the Customer will be reimbursed for the return costs.
It is recommended to choose a shipping method with tracking. The customer is responsible for retaining proof of return. MISTRICOTINE cannot be held liable if the returned package is lost by the postal service.
Returned products must be sent to MISTRICOTINE in a single shipment. MISTRICOTINE reserves the right to refuse items from the same order returned in multiple shipments.
We will notify you as soon as we have received and inspected your return, and we will let you know whether the refund has been approved or not. If the refund is approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since your return was approved, please contact us at contact@mistricotine.com.
If the conditions for exercising the right of withdrawal have not been met, as specified above, MISTRICOTINE will not be able to refund the purchased product(s). The Customer may, however, retrieve their items at their own expense, in the condition in which they were returned to MISTRICOTINE. Otherwise, MISTRICOTINE may retain the products, in addition to the sums already paid for their purchase.
In the event of an abusive return by the Customer, MISTRICOTINE reserves the right to refuse a subsequent order.
14-day cooling-off period in the European Union
Notwithstanding the foregoing, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a reason. As above, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.