Shipping policy

Shipping Policy

MISTRICOTINE – www.mistricotine.com

Items are delivered to the address provided by the Customer.
The delivery times below are indicative and expressed in business days (excluding weekends and public holidays).

MISTRICOTINE uses the following shipping methods:

  • Colissimo (no signature required) – France & International
  • Mondial Relay – France & selected European countries

1. Order Preparation Time

Orders are dispatched the same day for any order placed before 12:00 PM.

For orders placed after 12:00 PM, dispatch will occur on the next business day.

No shipments are made on weekends or public holidays.

During peak periods (sales, holidays, promotions), preparation times may be slightly extended.

2. Delivery in Metropolitan France & Monaco

A) Mondial Relay – Pickup Point

Free
Estimated delivery: 3 to 5 business days

B) Colissimo Home Delivery – No Signature (€4.90)

Delivery to the mailbox if its size allows.
Otherwise, the parcel will be delivered to:

  • a local post office
  • a Pickup relay point
  • a Pickup Station locker

(The location is selected by the carrier, not by the Customer)

A notification (email or delivery notice) will indicate the pickup location.

Estimated delivery: 48 hours (2 business days) after dispatch

3. International Delivery

MISTRICOTINE offers two shipping methods:

  • Mondial Relay pickup points (Belgium, Luxembourg, Netherlands, Spain, Italy, Portugal)
  • Colissimo international home delivery

Delivery conditions

  • Delivery to mailbox when possible
  • If delivery is not possible (absence, access issues, small or secured mailbox):
    • delivery to the local postal office designated by the carrier
    • or a new delivery attempt, depending on local practices

⚠️ The pickup location is determined by the local carrier and cannot be selected by the Customer.

⚠️ For international orders, it is not possible to select a pickup point or locker during checkout.

3.1 Delivery within Europe

A) Mondial Relay – Pickup Point

Belgium, Luxembourg, Netherlands: €6.90
Spain, Italy, Portugal: €8.50

Estimated delivery:

  • Belgium, Luxembourg: 3 to 5 business days
  • Spain, Italy, Netherlands, Portugal: 5 to 7 business days

B) Colissimo International – No Signature (€15)

Estimated delivery times by zone:

3 to 4 business days
Germany, Belgium, Netherlands, Italy, Spain

4 to 7 business days
Portugal, Ireland, Finland, Sweden, Greece

5 to 7 business days
Austria, Hungary, Slovenia, Slovakia, Czech Republic

6 to 7 business days
Norway (customs), Romania, Bulgaria

7 to 10 business days
Estonia, Latvia, Lithuania, Croatia

3.2 Delivery to Switzerland

Colissimo International – No Signature (€15)

Delivery to mailbox when possible, otherwise to a Swiss post office.

Estimated delivery: 4 to 5 business days

Swiss VAT and customs duties are the responsibility of the Customer.

3.3 Delivery to the United Kingdom

Colissimo International – No Signature (€18)

Delivery to mailbox or to a local post office (Royal Mail / Parcelforce).

Estimated delivery: 4 to 6 business days

VAT, customs duties, and handling fees are the responsibility of the Customer.

3.4 Delivery to the Rest of the World

Colissimo International – No Signature (€35)

Estimated delivery times:

  • North America: 5 to 8 business days
  • Asia: 4 to 6 business days
  • Australia, New Zealand: 12 to 14 business days
  • Middle East: 5 to 8 business days

⚠️ Customs Duties and Taxes

For deliveries outside the European Union, customs duties, import taxes, and administrative fees may be charged upon delivery by local authorities.

These charges:

  • are not included in the order price
  • are the responsibility of the Customer
  • are non-refundable in the event of a return

4. Order Tracking

Once the order has been shipped, the Customer automatically receives a confirmation email including:

  • the tracking number
  • the carrier’s name
  • a direct link to track the parcel in real time

This email is sent by Shopify once the order is marked as shipped.

4.1 Tracking via Customer Account

If the Customer has created an account, they can access order history and tracking via the “My Orders” section, including:

  • order status (pending, processing, shipped, delivered, refunded)
  • tracking number
  • tracking link
  • delivery information
  • order summary

Tracking is updated automatically based on information provided by carriers.

4.2 Without Customer Account

If no account has been created, tracking remains accessible via the confirmation emails.