Changed your mind? You have the statutory cooling-off period of 14 days from receipt of your order. Mistricotine extends this period and allows you to request a return of an item up to 30 calendar days after receipt of your order, without having to justify your decision.

If your order contains several items delivered separately, the period runs from receipt of the last item.

Which items can be returned?

You may return all or part of your order. Items personalised at your request cannot be returned, in accordance with consumer protection law.

Between the 15th and 30th day following receipt of your order, you benefit from the additional return period granted by Mistricotine.

How to make a return?

To request a return, contact us at serviceclient@mistricotine.com stating your order number, your first and last name, and the items concerned. You may also specify the reason for your return if you wish, but this information remains optional.

We will then send you the information required to make your return. Items must be sent to the following address:

MISTRICOTINE – Returns Department
76 rue Édouard Vaillant
92300 Levallois-Perret
France

We recommend choosing a tracked shipping method and keeping your proof of dispatch until you receive your refund.

Return costs

Return costs remain your responsibility. If you have received an item that does not match your order or if a packing error was made by Mistricotine, contact us before proceeding with the return so that we can tell you what to do and cover the return costs.

Conditions for accepting returns

We ask you to return items with their original tags and, where possible, in their original packaging. You may of course examine and try on an item. However, items must not have been worn beyond this fitting, washed, stained or damaged.

In accordance with consumer law, you may be held liable for any diminished value of an item resulting from handling beyond that necessary to establish its nature, characteristics and proper functioning.

When several items from the same order are being returned simultaneously, we invite you to group them in a single parcel to facilitate processing of your return.

Would you like to exchange an item?

Would you like a different size or colour? Contact us at serviceclient@mistricotine.com so that we can advise you of the most suitable solution, depending on availability of the item you want.

Refunds

When you exercise your statutory right of withdrawal, the refund is made no later than 14 days from the date on which you inform us of your decision. However, we may defer the refund until we have received the items or until you provide us with proof of their dispatch, whichever is the earlier.

The refund is made using the same payment method used when ordering, unless you agree otherwise and this does not incur any additional costs.

When the right of withdrawal relates to the entire order, the delivery costs initially paid are also refunded up to the cost of the standard delivery offered. Any additional costs resulting from the choice of a more expensive delivery method are not refunded.

For returns made between the 15th and 30th day following receipt of your order, the refund is made after receipt and verification of the returned items, in accordance with the return conditions granted by Mistricotine.

A question about shipping your order? Find all the information on our FAQ. For any other enquiry, visit our Contact page.