Orders placed before noon are dispatched the same day from our workshop. Orders placed after noon are sent the following working day. We do not ship on weekends or public holidays. During busy periods — sales, end-of-year celebrations — these times may extend slightly.
From 90 € purchase, the gift box is offered: your order arrives beautifully prepared, ready to be discovered.
Delivery to the United Kingdom
Colissimo International without signature — 18 €, delivery within 4 to 6 working days after dispatch. VAT, customs duties and handling fees are the customer's responsibility.
The parcel is left in your letterbox if its dimensions allow. Otherwise, the local carrier will deliver it to the post office they designate or make a new delivery attempt, depending on local practice.
Delivery to the United States and International
We ship worldwide via Colissimo International.
Europe — Mondial Relay Collection Point
Belgium, Luxembourg: 9.50 € (3 to 5 working days)
Spain, Italy, Portugal: 9.50 € (5 to 7 working days)
Europe — Colissimo International without signature — 15 €
Germany, Belgium, Netherlands, Italy, Spain: 3 to 4 working days
Portugal, Ireland, Finland, Sweden, Greece: 4 to 7 working days
Austria, Hungary, Slovenia, Slovakia, Czech Republic: 5 to 7 working days
Norway, Romania, Bulgaria: 6 to 7 working days
Estonia, Latvia, Lithuania, Croatia: 7 to 10 working days
Switzerland — 15 €, Colissimo International without signature, 4 to 5 working days. Swiss VAT and customs duties are the customer's responsibility.
Rest of the world — 35 €, Colissimo International without signature
North America: 5 to 8 working days
Asia: 4 to 6 working days
Australia, New Zealand: 12 to 14 working days
Middle East: 5 to 8 working days
⚠️ For international orders, you cannot select a collection point or Pickup locker at checkout. The parcel is left in your letterbox if its dimensions allow; otherwise, the local carrier will deliver it to the designated post office or make a new delivery attempt, depending on the destination country's practices. Import duties, local taxes and administrative fees are the customer's responsibility.
Order tracking
As soon as your order is dispatched, you automatically receive an email containing the tracking number, the carrier's name and a direct link to follow the shipment in real time.
If you have created a customer account, you also have access to order history and tracking from your personal space, "My Orders" section: order status (pending, being prepared, dispatched, delivered, refunded), clickable tracking number, delivery information and complete summary. Tracking is updated automatically according to information provided by carriers.
Without a customer account, tracking remains accessible via the emails you receive.
For any question about your order, contact us by email at serviceclient@mistricotine.com or on 06 65 97 58 27. You will also find answers to the most frequently asked questions in our FAQ.
Can I have an order delivered directly to the recipient's address?
Yes. Simply enter the recipient's address as the delivery address when placing your order. You can also add a personalised message free of charge, written on a Mistricotine card slipped inside the parcel.
Can I change my delivery address after placing an order?
If your order has not yet been dispatched, contact us as soon as possible at serviceclient@mistricotine.com or on 06 65 97 58 27. We will do our best to change the address before dispatch.
How long does it take to receive my order in the United States?
Delivery to North America takes 5 to 8 working days after dispatch via Colissimo International without signature. Orders placed before noon are dispatched the same day.